Refund Policy

1. Refund Eligibility

• We only offer refunds for defective products. If you believe your product is defective, please contact us within 2 days of receiving your order.

2. Process for Handling Defective Products

• To initiate a refund for a defective product, please provide a detailed description of the defect and photographic evidence. Send this information to our customer service team.
• Upon receiving your request, we will assess the defect and, if approved, will process your refund.

3. Refund Method

• Refunds will be processed using the original payment method.

4. Timeframe for Refund

• Once approved, refunds will be processed within 7 business days.

Payment Policy

1. Accepted Payment Methods

• We accept various payment methods for your convenience, including Bank Deposit, PayPal, Credit Card, Debit Card, and Afterpay.

2. Secure Transactions

• All transactions are secured using Let’s Encrypt SSL encryption, ensuring your payment information is protected.

3. Payment Processing

• Payment must be completed at the time of purchase. Orders will not be dispatched until full payment is received and confirmed.

Shipping Policy

1. Local Pickup

• Customers can opt for local pickup from our Hallam location. Please select this option at checkout and contact us to arrange a pickup time.

2. Flat Rate Shipping

• We offer flat rate shipping for single product orders within Australia. The shipping fee and estimated delivery time will be provided at checkout.

3. Express Shipping

• For faster delivery, we offer express shipping via Interparcel AU. Rates and delivery times vary based on the destination and will be detailed at checkout.

4. Shipping Timeframe

• Orders are typically processed and shipped within 2-4 days of payment confirmation.
• Delivery times vary based on the shipping method selected and the delivery address.

5. Shipping Restrictions

• Shipping is currently available only within Australia. Please check back for updates on international shipping options.

6. Tracking Your Order

• Once your order is shipped, you may receive a tracking number to monitor the delivery status or you can contact us for the same.